1. About this desk
This Member Desk is operated by the committee of Manchester City Official Supporters Club Singapore (“OSC Singapore”, “we”, “us” or “our”). It helps supporters manage branch membership, express interest in community activities, access support information and, where enabled, submit ticket applications.
These Terms apply to your use of this desk. They do not replace the terms of Manchester City, PayPal, Instagram or any other third-party service you may choose to use.
2. Accepting these Terms
By using this desk, submitting a form or making a payment through an enabled payment provider, you agree to these Terms and acknowledge the Privacy Policy and PDPA Notice. If you do not agree, do not submit personal data through the desk.
3. Accurate information and appropriate use
You must provide information that is accurate, current and your own, unless you are authorised to act for another person. Do not attempt to access another member’s information, interfere with the desk, submit misleading applications, or use the desk for unlawful, abusive, discriminatory or commercial purposes.
Committee review access is for the people authorised by OSC Singapore. You are responsible for keeping any shared access credentials confidential and must not pass them to anyone who is not authorised by the committee.
4. Membership, payments and official registration
Branch membership fees, eligibility and season dates are shown in the membership journey when available. A branch membership is not confirmed merely because an email is checked, a payment is started or an interest form is submitted. Follow every required step shown by the desk and any official Manchester City registration route.
Where PayPal checkout is enabled, payments are processed by PayPal under its own terms and privacy policy. OSC Singapore does not collect or store your payment-card details. Any refund, cancellation or membership question should be raised with the branch at osc@mancity.sg; statutory rights are not excluded.
5. Ticket applications
Ticket applications are available only to eligible current OSC Singapore members using the required details. A successful submission is an application, not a ticket confirmation or seat reservation. Ticket availability, eligibility, allocation, pricing and any Manchester City requirements remain subject to the relevant club process and match notice. One application may be permitted per eligible member for a relevant match.
6. Merchandise orders, delivery and collection
Products, prices and available quantities are shown in the OSC Singapore shop in Singapore dollars. A basket is not a reservation. An order is accepted only after PayPal confirms payment and OSC Singapore records the paid order. We may contact you if an item becomes unavailable, there is an error in a product listing or price, or an order cannot reasonably be fulfilled.
Singapore buyers may select free local pickup or local delivery at the fee shown at checkout. Eligible international destinations are shown in the checkout country list and carry the stated flat delivery fee. We do not accept orders from other countries at this time. Delivery timeframes are estimates; collection and delivery arrangements will be confirmed by the committee. Recipients are responsible for customs duties, taxes, import charges and similar destination-country charges.
For a damaged item, missing delivery or an order issue, contact osc@mancity.sg with your order number promptly. Any cancellation, replacement or refund is assessed by the committee according to the circumstances and applicable law; statutory rights are not excluded.
7. Community, football and conduct
Interest in OSC Singapore events or the amateur football teams does not guarantee membership, a place in a team, a trial, event access or a response by a particular date. Participants must follow organiser instructions and behave safely and respectfully. We may decline or remove a submission or access where it is reasonably necessary to protect the community, comply with law or maintain the integrity of the desk.
8. Cityzen Help
Cityzen Help provides general branch guidance only. It does not make membership approvals, ticket allocations, payment decisions or legal, medical, financial or other professional decisions. Do not rely on it for time-sensitive match information or submit confidential, payment-card, health or other sensitive information in a chat. Contact the committee where a decision or confirmation is needed.
9. Third-party services and links
This desk may link to Manchester City, PayPal, Instagram and other services. Those services are separate from OSC Singapore and have their own terms, notices and practices. We are not responsible for their content, availability or handling of your information.
10. Intellectual property and Manchester City marks
Content and materials on this desk may be protected by intellectual-property rights. You may use them only for your personal, non-commercial participation in OSC Singapore. Manchester City names, logos and trade marks belong to their respective owners and must not be copied, altered or used without permission.
11. Changes, liability and governing law
We may update this desk or these Terms when the branch process, law or service changes. The date above shows the latest version. To the extent permitted by law, the desk is provided on an “as available” basis and OSC Singapore is not liable for losses arising from unavailable services, third-party services or reliance on general guidance. Nothing in these Terms limits rights that cannot lawfully be excluded.
These Terms are governed by Singapore law. For questions about these Terms, contact osc@mancity.sg.